Hello viewers..!! Hope you are enjoying our posts. Today I am going to share my real experience of dealing with a serious problem occurred on my PC the other night. Here I’ve produced a snapshot of the issue.
If you have already gone through this, just read the texts and enjoy. If you haven’t, then be serious and get prepared to deal with it when you face it.
Few words about what I encountered?
- I was only making an article ready and watching a video tutorial on YouTube on another tab. My IDM just caught the video URL and asked me to download it. I clicked on the download button and all of a sudden the scenario changed. It was really horrible as I faced it for the very first time in my life.
- Actually it was a pop-up window showing “Windows Explorer has stopped working…”. This pop-up was coming in a flash and my Windows-7 was just restarting and this same process was repeating itself in a loop. My mouse stopped pointing and I was totally unable to run any program.
Though it’s not 100% evident still the suspected causes of the issue may be:
i. Malware or Trojan intrusion.
ii. System files corruption.
iii. Some infected files or applications running on the PC.
General tips to fix the issue?
1. If it still occurs, then run the PC in safe mode.
- Very first restart your PC and run it in Safe mode.
- Safe mode is when Windows runs with a minimum set of drivers and services. To run in Safe mode just restart and press F8 key before Windows starts.
- If the problem doesn’t persist, then know that a start-up program was the particular cause. Then try to identify the program by running a clean boot on your PC.
- To run a clean boot go to:
- Type msconfig in the box and hit enter. Then System Configuration Utilities appears.
- There you can find the General tab opened. Here check the Selective Startup button.
- There you check only Load system services button and uncheck rests.
- Then open the Services tab and check Hide all Microsoft Services box and click Disable all.
- Click Apply button and close the window.
- Restart the computer when you are asked to do so.
Thus you can check/uncheck individual start-up program and resolve the issue.
2. Scan the PC for any malware infection.
- If the problem still persists, then scan your PC with your antivirus software. If you don’t have antivirus software, then download and install one good antivirus on your PC for safety.
3. Restore your computer.
- To deal with the issue this is the next step. If the problem is caused due to any software changes you have made recently, then it will be solved by restoring your system using Windows System Restore.
- To restore your system go to: StartàAll ProgramsàAccessoriesàSystem ToolsàSystem Restore. Click the Next button repeatedly on the window to restore your system to a back date/time.
4. Check all system files by System File Checker.
- System file checker scans the PC for any missing or corrupt files. To use file checker follow:In this way Windows will repair the missing or corrupt files.
- Click Start and then Run. There type cmd and hit Enter.
- In the command prompt type sfc/scannow and then hit Enter.
5. Format your system and reinstall Windows.
- Now this is the last step to overcome the error. Just enter your Windows CD and restart your computer. Then follow the instructions to format and install your Windows OS.
- Now you work in a new safe Windows. But remember to install your motherboard CD to run all graphics and A/V devices safely.
What I did to resolve the issue:
i. In Normal mode the pop-up error was coming very quickly making me unable to run any program.
ii. So I ran my system in Safe mode first. So it enabled me to at least point my mouse (the error message was still popped up but rather slowly in pauses).
iii. In between two pop-ups I got some time to open the directory where the “.FLV” video file was stored and deleted it (Shift+Delete). And thus the problem was over.